Satisfaction Surveys

surveySatisfaction Surveys provide you with key information about your FM services to help you make decisions and improve services. Strategic Advisor develops and implements surveys for Facility and Property Managers. This includes Customer Satisfaction Surveys, Employee Satisfaction surveys, Tenant opinion surveys and more.

Survey services include development of surveys, administration of on-line surveys and analysis of survey results, including help with action plans to address any issues that are raised.

Why Survey Occupants?

Surveys give you the informatin and facts you need to influence decision makers and make strategic decisions to improve results and succeed in your role.
Without input from the people you work hard to provide a productive environment for, you won’t have a complete picture.

We make it easy and ensure you get the information you need. And don’t be afraid of bad results. They will simply be amunintion you can use for resources or support you need to serve your company better.

Web Based Surveys

Surveys are hosed by our special FM survey and poll website, FMinsight and accessed through a direct link. The welcome page is customized to include your branding and message. The actual survey pages are clean and load quickly with easy navigation, flexible question formats and automatic compiling of results, making the data ready for analysis.

Survey Development

We can develop effective surveys for a wide variety of purposes, including quality assurance, tenant satisfaction, transaction satisfaction (i.e. work orders, projects)
Results are assured since we develop questions to meet your goals and provide you with information you can actually use to make improvements, take action and make strategic decisions.

Survey Administration

Your surveys appear with your own branding. We use a number of different survey techniques, including drop down lists, ranking, matching, importance scales and comment fields.Surveys are distributed through email with a web link, a link on your intranet page and even in paper format if needed.

Survey Analysis

Surveys are developed to enable analysis of the results and we provide the analysis with your input and help you develop communication plans, action plans or make strategic decisions.

As a Facility and Property Management Advisor and Consultant with extensive operational experience, we provide experienced insight into the survey and analysis, ensuring you don’t just end up with numbers - you also have information you can use to improve services and enhance efficiency in your operations.Our experience in Facility and Property Management ensures you get the best value from your survey initiative, whether it’s to solve a problem or demonstrate service quality to occupants and senior management.

 

You can download brochures from our main Services page.

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Benchmarking Even if you think you are doing everything right, how do you know unless you compare? No organization is the best at everything and the same is true for yours. So, if you aren’t benchmarking, you can’t possibly be doing everything you should be doing.
Service Contract Reviews A Service Contract Review by an independent third party can help you ensure that you are getting the services you expect, that your contract documentation, including procurement, pricing, measurement and management, are delivering the best value and even establish the best approach for a renewal or re-bid.
Personal Coaching Coaching is a standard business approach to help managers and leaders with their development and with specific elements of their job. A confidential third party who isn’t invested in the organization’s politics or imbedded culture guides you or your staff through ideas and options with an un-biased, broad based view that helps you look at things more objectively.
Training & Education Are you holding a quarterly or annual meeting with your global, regional or local Facilities team? Need something to pump up your staff, give them training on strategic, leadership or management approaches in FM or help them collectively deal with an issue?
FM Systems Implementation Implementing Property Management and Facilities systems including CAFM, CMMS, Work Order management and Help Desks can sometimes be the single most important thing you can do to improve service, reduce costs and preserve your assets, including reducing future costs.
Team & Meeting Facilitation Finding solutions,developing ideas, brainstorming or holding an annual staff session is easier with an external facilitator to draw out results and shephard discussion, giving your better value, less wasted time and full participation.
Business Cases Effective Business Cases that get the results you need are not easy. They take research, analysis and strategy, not to mention a well crafted and written document that gets the point across and influences your boss, board of directors, council, CFO and anyone else who has the ability to accept or reject your business case.
Satisfaction Surveys Satisfaction Surveys provide you with key information about your FM services to help you make decisions and improve services. Strategic Advisor develops and implements surveys for Facility and Property Managers. This includes Customer Satisfaction Surveys, Employee Satisfaction surveys, Tenant opinion surveys and more.
Asset Management Services Asset Management delivers results by integrating all aspects of managing properties It provides overall management of the facility maintenance, capital planning, repair and replacement strategies, energy cost reduction strategies and more. It helps you develop a strategy to manage your facilities and maintain asset value, minimize costs and ensure your facilities serve your core business effectively.
Writing & Presenting for FM Communicating clearly is important to get your ideas across, influence others, look professional and get better results. Yet most Facility Managers and Property Managers have never had formal training in this important area. Get better results by understanding how to create clear, compelling and influencial communications.
Transition & Change Transitioning can include internal organizational changes, implementation of systems, outsourcing, out-tasking or subcontracting initiatives.
Strategic Planning Strategic planning implies looking at the future, but most managers are so busy dealing with operational issues, personnel issues, customer service and the day-to-day facility requests and issues. If you want to improve or change your organization or your facilities and buildings, you need a solid strategic plan that maps the requirements, benefits, risks, issues and implementation plan so you can get approval and move forward.
RFQ / RFP Procurement Well structured Request For Proposals (RFP) get the best results for your contracting initiative. They are harder to develop than it seems, and often internal staff are too busy with other initiatives or are too close to the services to effectively develop the RFP's. You end up living with your service contracts for several years at a time, so you want things to go smoothly.
Customer Service Customer service is just as important in an internal service delivery model as it is with externally facing services. It's often even harder to achieve, however, and can have a significant impact on the customer satisfaction food chain, since what you deliver affects the productivity and success of those receiving your services.
FM Assessments Is your FM organization and systems giving you what you need? Are you up-to-date on the leading practices and what you could be doing differently? A review can help you fine-tune or completely revamp your organization and systems.
Policies & Procedures Consistent and effective results require well developed policies and procedures that not only meet the needs of the service, they are easy to understand and implement. The benefit of documenting them is to provide training material, consistency and an auditable process you can measure for performance.
Performance Management Managing performance is the most important thing you can do to improve your service and processes. If you don't measure results, you don't have solid management information that enables you to make decisions and improvements that lead to your success.

The problem is identifying the right measures that won't drive the wrong behaviours and then effectively reporting, analyzing and acting upon the results.
Outsourcing Decision Outsourcing can be a viable business model. Your organization may or may not benefit from outsourcing, however your success depends on effective analysis, decision-making and implementation. We help you assess the benefits and identify the costs and risks of this important decision. The exercise can also help you identify what you can do internally instead of outsourcing.

Not Sure what you Need?

If you are not sure what you need or how we can help you, send us a quick note and we can arrange a no-commitment discussion.
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Where is Michel Next?

  • 22 June 2012
    Seminar @ SIMA 22 June 2012 03:00 PM to 04:00 PM

    "Winning Enough Business? Write Better Proposals" This seminar is essential for suppliers in the FM industry.

  • 23 June 2012
    Seminar @ SIMA 23 June 2012 08:00 AM to 09:15 AM

    "Procuring Success" For either supplies or Facility Managers, this will introduce techniques to improve the results of procurement

  • 19 July 2012
    Seminar @ Total Facilities Live 19 July 2012 04:00 PM to 05:00 PM

    Strategic Facilities Management - Get Results This two-part seminar covers 4 key topics to success: communicating to Influence,