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Blog - Managing The Built Environment
Managing Facilities & Real Estate Book
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Benchmarking Even if you think you are doing everything right, how do you know unless you compare? No organization is the best at everything and the same is true for yours. So, if you aren’t benchmarking, you can’t possibly be doing everything you should be doing.
Service Contract Reviews A Service Contract Review by an independent third party can help you ensure that you are getting the services you expect, that your contract documentation, including procurement, pricing, measurement and management, are delivering the best value and even establish the best approach for a renewal or re-bid.
Personal Coaching Coaching is a standard business approach to help managers and leaders with their development and with specific elements of their job. A confidential third party who isn’t invested in the organization’s politics or imbedded culture guides you or your staff through ideas and options with an un-biased, broad based view that helps you look at things more objectively.
Training & Education Are you holding a quarterly or annual meeting with your global, regional or local Facilities team? Need something to pump up your staff, give them training on strategic, leadership or management approaches in FM or help them collectively deal with an issue?
FM Systems Implementation Implementing Property Management and Facilities systems including CAFM, CMMS, Work Order management and Help Desks can sometimes be the single most important thing you can do to improve service, reduce costs and preserve your assets, including reducing future costs.
Team & Meeting Facilitation Finding solutions,developing ideas, brainstorming or holding an annual staff session is easier with an external facilitator to draw out results and shephard discussion, giving your better value, less wasted time and full participation.
Business Cases Effective Business Cases that get the results you need are not easy. They take research, analysis and strategy, not to mention a well crafted and written document that gets the point across and influences your boss, board of directors, council, CFO and anyone else who has the ability to accept or reject your business case.
Satisfaction Surveys Satisfaction Surveys provide you with key information about your FM services to help you make decisions and improve services. Strategic Advisor develops and implements surveys for Facility and Property Managers. This includes Customer Satisfaction Surveys, Employee Satisfaction surveys, Tenant opinion surveys and more.
Asset Management Services Asset Management delivers results by integrating all aspects of managing properties It provides overall management of the facility maintenance, capital planning, repair and replacement strategies, energy cost reduction strategies and more. It helps you develop a strategy to manage your facilities and maintain asset value, minimize costs and ensure your facilities serve your core business effectively.
Writing & Presenting for FM Communicating clearly is important to get your ideas across, influence others, look professional and get better results. Yet most Facility Managers and Property Managers have never had formal training in this important area. Get better results by understanding how to create clear, compelling and influencial communications.
Transition & Change Transitioning can include internal organizational changes, implementation of systems, outsourcing, out-tasking or subcontracting initiatives.
Strategic Planning Strategic planning implies looking at the future, but most managers are so busy dealing with operational issues, personnel issues, customer service and the day-to-day facility requests and issues. If you want to improve or change your organization or your facilities and buildings, you need a solid strategic plan that maps the requirements, benefits, risks, issues and implementation plan so you can get approval and move forward.
RFQ / RFP Procurement Well structured Request For Proposals (RFP) get the best results for your contracting initiative. They are harder to develop than it seems, and often internal staff are too busy with other initiatives or are too close to the services to effectively develop the RFP's. You end up living with your service contracts for several years at a time, so you want things to go smoothly.
Customer Service Customer service is just as important in an internal service delivery model as it is with externally facing services. It's often even harder to achieve, however, and can have a significant impact on the customer satisfaction food chain, since what you deliver affects the productivity and success of those receiving your services.
FM Assessments Is your FM organization and systems giving you what you need? Are you up-to-date on the leading practices and what you could be doing differently? A review can help you fine-tune or completely revamp your organization and systems.
Policies & Procedures Consistent and effective results require well developed policies and procedures that not only meet the needs of the service, they are easy to understand and implement. The benefit of documenting them is to provide training material, consistency and an auditable process you can measure for performance.
Performance Management Managing performance is the most important thing you can do to improve your service and processes. If you don't measure results, you don't have solid management information that enables you to make decisions and improvements that lead to your success.

The problem is identifying the right measures that won't drive the wrong behaviours and then effectively reporting, analyzing and acting upon the results.
Outsourcing Decision Outsourcing can be a viable business model. Your organization may or may not benefit from outsourcing, however your success depends on effective analysis, decision-making and implementation. We help you assess the benefits and identify the costs and risks of this important decision. The exercise can also help you identify what you can do internally instead of outsourcing.

FM Magazines

Magazines are a great way to learn and to keep up-to-date with what's happening in the Facility industry.

Even if you can't read every article, you are likely to find something you can use, and if you pass your magazine around your office, everyone will benefit. Many have on-line content so you don't necessarily need a subscription.

Some are free to qualified FM professionals, some are association publications provided to members and others require a paid publications. 

The list is alphabetical and mostly includes magazines that deal with FM in general with a few that focus on specific facility types, such as hospital, retail or corporate. Whether or not you're in the specific industry or country where the magazines are from, check them out on-line and you may find useful information, ideas and solutions you can use.

If you know of others, even specialized magazines targeting suppliers and contractors in the industry (such as janitorial, plumbing, etc. ), please let us know.

Building Magazine (Canada) www.building.ca

Covers the building development and management industry in Canada. Provides building developers and managers, contractors, architects, engineers and specification writers with the latest news and information.

Buildings Magazine (US) www.buildings.com

Helps building owners and facilities managers make decisions relevant to the construction, modernization and management of their facilities. Provides content that enlightens and inspires. Award-winning editorial content.

Building Operating Management Magazine (US) www.facilitiesnet.com/bom

Covers technology and management issues for building owners and facility managers responsible for large office, educational, healthcare, government, retail, hospitality and other commercial/institutional buildings.

Canadian Facility Management & Design www.cfmd.ca

For facility managers and the designers of workplaces, educational institutions and healthcare facilities. Focuses on leading-edge developments in energy management, sustainable design, products, ergonomics, outsourcing, technology and managerial skills.

Canadian Healthcare Facilities www.mediaedge.ca/ches.shtml

Canadian Healthcare Facilities is the official publication of the Canadian Healthcare Engineering Society (CHES) and is a vital information source for 2,500 readers who are actively involved in healthcare facility operation and management.

Canadian Property Management Magazine www.canadianpropertymanagement.ca

Brings industry news from one end of Canada to the other along with pertinent and timely features, technical articles and case law reports.

Cleaning & Maintenance Management Magazine (US) www.cmmonline.com

Provides balanced editorial that is focused on product application as well as the business management needs to the most diversified group of end users within the cleaning and maintenance market.

Condo Business (Canada) www.condobusiness.ca

For developers, property managers, condominium boards and those directly involved in the industry. Provides a mix of feature articles, news commentary and expert advice on everything from maintenance to legal issues to be competitive in this dynamic market.

Facility Care (US) www.facilitycare.com

Provides information on quality operation, design and maintenance of healthcare facilities as well as a shared community of healthcare facility experts who explore and analyze issues that affect your facility and its environment of care.

Facilitator Magazine (US) www.rfmaonline.com

By the Restaurant Facility Management Association, a resource for news, educational articles, up to date developments and the very latest trends in the world of restaurant facility management.

Facility Management Magazine (Australian) www.fmmagazine.com.au

An information resource servicing professional facility managers. Readers are managers of Australia’s built environment, responsible for the sustainable and efficient operation of office buildings, schools, hospitals, retail complexes and civic structures of all kinds.

Facilities Management Magazine (Middle East) www.fmmagazine.net

A quarterly FM magazine on the GCC’s built environment including green buildings and environmentally friendly technologies. Integrates disciplines involved in making an infrastructure, pleasant, functional, and manageable places to live and work.

Facility Management Journal (US) www.fmjonline.com

The publication of the International Facility Management Association. FMJ has been written specifically for professionals involved with developing and maintaining productive workplaces. The FMJ is a resource for those in the built environment.

Facility Manager (US) www.iaam.org

The International Association of Assembly Managers’ publication includes articles from practitioners and experts that shape the industry, association news and announcements and well as industry trends and solutions.

FM Quest (India) www.aifmi.in

This is a new quarterly publication from the Alliance of Infrastructure and Facility Managers of India association that focuses on the association’s and members areas of interest in facilities and infrastructure in India.

FM World (UK) www.fm-world.co.uk

From the British Institute of Facilities Management, it aims to keep those interested in facilities management, workplace and property issues up-to-date with the latest developments and thinking and provides a forum for topical debate.

Health Estate Journal (UK) www.healthestatejournal.com

The Journal of the Institute of Healthcare Engineering and Estate Management with news about the institute, a broad range of product and industry news and in-depth technical articles. Covers issues in the UK and abroad.

Health Facilities Management (US) www.hfmmagazine.com

Produced by the American Hospital Association, provides coverage of the unique challenges facing health facility design/architecture, construction and operations communities. Reports on trends in hospital construction and renovations.

Journal of Property Management (US) www.irem.org

Offers coverage of the real estate management industry with expert insights on trends and issues affecting all property types. Includes industry advice on maintenance, sustainability and overall management practices for real estate managers.

The Leader www.corenetglobal.org

Published by CoreNet Global, covering corporate real estate trends and practices with a focus on the workplace and occupiers of leased space.

Maintenance Solutions (US) www.facilitiesnet.com/ms

Provides articles, columns focusing on products and solutions for technical and maintenance across all types of facilities.

Maintenance Technology Magazine (US) www.mt-online.com

Maintenance Technology magazine is a business and technical information source for managers, engineers and supervisors responsible for plant equipment maintenance & reliability as well as asset management.

Premises & Facilities Management Magazine (UK) www.pfmonthenet.net

Provides best practice guidance, service suppliers, products and applications, news and jobs.

Practical Facilities Management Magazine (UK) www.practicalfm.co.uk

Articles reflect a multitude of disciplines, with an extensive news section leading each issue and business news and product showcases highlighting the diversity of the industry.

Professional Retail Store Maintenance (US) www.prsm.com

PRSM’s official publication, it covers maintenance issues and information for the retail industry.

Qube Magazine (UK) www.qubeonline.co.uk

A merger of two magazines, Building Maintenance and Services (BMS) and Total Facilities Management (TFM), this magazine offers facility managers information for interior and exterior products, services and solutions.

RFP Office Space Magazine (Hong King) www.rfpmagazine.com

Focusing on corporate real estate, workplace, design and office management for corporate end users, developers and investors, architects and designers. Includes timely and essential articles, informative interviews, trends and industry intelligence.

Today's Facility Manager Magazine (US) www.todaysfacilitymanager.com

Up-to-date articles on the latest practices, products, and services in the field with strategic and product focused editorial.

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Where is Michel Next?

  • 22 Jun 2012
    Seminar @ SIMA 22 Jun 2012 03:00 PM to 04:00 PM

    "Winning Enough Business? Write Better Proposals" This seminar is essential for suppliers in the FM industry.

  • 08 Jul 2012
    FM Workshop @ Singapore 08 Jul 2012 to 10 Jul 2012

    "Facilities Management - From Maintenance to Management" 2 Day Workshop with strategies, approaches and Leading Practices

  • 19 Jul 2012
    Seminar @ Total Facilities Live 19 Jul 2012 04:00 PM to 05:00 PM

    "Strategic Facilities Management - Get Results" This seminar covers 4 key topics to success: communicating to Influence,