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Benchmarking Even if you think you are doing everything right, how do you know unless you compare? No organization is the best at everything and the same is true for yours. So, if you aren’t benchmarking, you can’t possibly be doing everything you should be doing.
Service Contract Reviews A Service Contract Review by an independent third party can help you ensure that you are getting the services you expect, that your contract documentation, including procurement, pricing, measurement and management, are delivering the best value and even establish the best approach for a renewal or re-bid.
Personal Coaching Coaching is a standard business approach to help managers and leaders with their development and with specific elements of their job. A confidential third party who isn’t invested in the organization’s politics or imbedded culture guides you or your staff through ideas and options with an un-biased, broad based view that helps you look at things more objectively.
Training & Education Are you holding a quarterly or annual meeting with your global, regional or local Facilities team? Need something to pump up your staff, give them training on strategic, leadership or management approaches in FM or help them collectively deal with an issue?
FM Systems Implementation Implementing Property Management and Facilities systems including CAFM, CMMS, Work Order management and Help Desks can sometimes be the single most important thing you can do to improve service, reduce costs and preserve your assets, including reducing future costs.
Team & Meeting Facilitation Finding solutions,developing ideas, brainstorming or holding an annual staff session is easier with an external facilitator to draw out results and shephard discussion, giving your better value, less wasted time and full participation.
Business Cases Effective Business Cases that get the results you need are not easy. They take research, analysis and strategy, not to mention a well crafted and written document that gets the point across and influences your boss, board of directors, council, CFO and anyone else who has the ability to accept or reject your business case.
Satisfaction Surveys Satisfaction Surveys provide you with key information about your FM services to help you make decisions and improve services. Strategic Advisor develops and implements surveys for Facility and Property Managers. This includes Customer Satisfaction Surveys, Employee Satisfaction surveys, Tenant opinion surveys and more.
Asset Management Services Asset Management delivers results by integrating all aspects of managing properties It provides overall management of the facility maintenance, capital planning, repair and replacement strategies, energy cost reduction strategies and more. It helps you develop a strategy to manage your facilities and maintain asset value, minimize costs and ensure your facilities serve your core business effectively.
Writing & Presenting for FM Communicating clearly is important to get your ideas across, influence others, look professional and get better results. Yet most Facility Managers and Property Managers have never had formal training in this important area. Get better results by understanding how to create clear, compelling and influencial communications.
Transition & Change Transitioning can include internal organizational changes, implementation of systems, outsourcing, out-tasking or subcontracting initiatives.
Strategic Planning Strategic planning implies looking at the future, but most managers are so busy dealing with operational issues, personnel issues, customer service and the day-to-day facility requests and issues. If you want to improve or change your organization or your facilities and buildings, you need a solid strategic plan that maps the requirements, benefits, risks, issues and implementation plan so you can get approval and move forward.
RFQ / RFP Procurement Well structured Request For Proposals (RFP) get the best results for your contracting initiative. They are harder to develop than it seems, and often internal staff are too busy with other initiatives or are too close to the services to effectively develop the RFP's. You end up living with your service contracts for several years at a time, so you want things to go smoothly.
Customer Service Customer service is just as important in an internal service delivery model as it is with externally facing services. It's often even harder to achieve, however, and can have a significant impact on the customer satisfaction food chain, since what you deliver affects the productivity and success of those receiving your services.
FM Assessments Is your FM organization and systems giving you what you need? Are you up-to-date on the leading practices and what you could be doing differently? A review can help you fine-tune or completely revamp your organization and systems.
Policies & Procedures Consistent and effective results require well developed policies and procedures that not only meet the needs of the service, they are easy to understand and implement. The benefit of documenting them is to provide training material, consistency and an auditable process you can measure for performance.
Performance Management Managing performance is the most important thing you can do to improve your service and processes. If you don't measure results, you don't have solid management information that enables you to make decisions and improvements that lead to your success.

The problem is identifying the right measures that won't drive the wrong behaviours and then effectively reporting, analyzing and acting upon the results.
Outsourcing Decision Outsourcing can be a viable business model. Your organization may or may not benefit from outsourcing, however your success depends on effective analysis, decision-making and implementation. We help you assess the benefits and identify the costs and risks of this important decision. The exercise can also help you identify what you can do internally instead of outsourcing.

Resources & Downloads

We have three levels of resources available.

1Resources you can download directly from this page using the links below. Documents are typically 1 page quick-reference guides in Adobe Acrobat pdf format.

2Our premium downloads only available if you join our mailing list. They are usually longer documents and may be provided in editable files (i.e MS Word or Excel) so you can customize them.

3Paid resources available to purchase. Currently, this includes the book "Managing Facilities & Real Estate" and the FM Pie mousepad. Both of these are available on our companion Blog site Managing The Built Environment. Scroll down for a link.

 

Free Downloads

This is a range of resources, mostly 1 page quick references with techniques you can implement. Click on the link to download the files.

Communicate to Influence - Communication tips that will help you be more influential. Includes steps to write better.

FM Systems - Selection and implementation processes to improve your chances of success.

Intelligent Benchmarking - how to perform focussed benchmarking, along with a 10 step process.

Leading Practices from Outsourcing - Key practices FM outsourcing companies use to be successful.

Walk of the VIP - A simple form and process to help you look for thing to improve.

Mini FM Assessments - Test your organization with these 14 key practices.

Procuring FM Services - Techniques to improve procurement of FM services using RFP's.

Mission Statements - An introduction on how to develop Mission, Vision and Value statements.

Wringing Out Performance - Several techniques for improving performance.

Free Webinars

We've started presenting webinars, with our first one hosted by Planon Software. Our future Webinars will be on a range of topics, including some with Guests. Our first Webinar, on the topic of Information Based Decisions, is available to watch for free on Planon's website.

Webinar - nformation Based Decisions

 

Free Premium Downloads

These downloads include a variety of useful forms and guides, including our White Papers. Some of the documents are editable (i.e. MS Word) so you can customize them to your specific needs.

The download includes all of these documents in one zip file. It includes:

One-Page Strategic Plan

 This includes a single page, 3-step form to start your strategic plan. By starting simple and keeping it simple, you are more likely to develop and use your plan. It also includes a single page, 5-step form for to start your implementation plan.

Supplier Management

 This includes processes and forms, including management review and service inspection checklists you can modify to your own requirements. Also included is a 'Corrective Action' form you can use to document issues and problems with your supplier, and requires their written response about how they will correct the problem. 

Supplier Review Meeting

 this includes forms, processes and a model agenda you can use for supplier meetings to get more from your performance management processes with your supplier. Use it in conjunction with the Supplier Management process above.

White Papers

 This includes our current White Papers. They are companions or expanded information and processes to some of the one-page downloads in the standard resources section above. You can read more about them on our White Papers page.

The White Papers include:

  • "Drive Results with an FM System"
  • "Intelligent Benchmarking"
  • "FM Health Check"

Writing Newsletters

This two-page guide give you suggestions and techniques for writing and distributing effective FM Department newsletters. They are an excellent way to communicate your department's accomplishment and promote yourself. If you don't already do a newsletter, start one soon and use this guide to help you deveop it.

The FM Pie

Our FM pie is quite simply a full-colour, pie-shaped diagram with all the various roles that make up the FM professon, including the main areas of Real Estate, Operations & Maintenance, Technology, Planning, Projects, Finance & Budgets, Auxiliary services, Management & Leadership.

Each of these main areas is broken down into the typical responsibilities, representing the slices in the pie. Already downloaded over 1000 times, this has been a very popular tool for FM's to explain the scope of their role. You can also buy a mousepad with the FM Pie image as well. See further below.

 

To get the premium downloads, sign-up for our mailing list.
After you finish the registration process, you'll get the link.

Already on our list? Check for the link in the last newsletter. If you can't find it, email us for the link.

 

Paid Downloads & Products

Currently, we have 2 products available. This includes the book "Managing Facilities & Real Estate" as well as our FM Pie mouse pad.

Managing Facilities & Real Estate

Book - Managing Facilities & Real EstateWith a focus on management and leadership in FM, you will benefit whether you manage a single building or a portfolio and whether you are the senior FM in your company or are part of the FM department.

You get 50 strategies, techniques and approaches you can use to improve results and build on your technical knowledge. They include checklists, forms, tools and ideas you can use immediately. They are all self contained and easy to read and reference, yet are assembled in specific areas. You don’t need to read it back-to-back. Use your limited time to focus on specific initiatives and benefit from the leading practices and ideas you need to get results.

Buy it here

FM Pie Mouse Pad

The FM Pie mousepadThis is a Mouse Pad with the FM Pie graphic on it. It’s 7.5? diameter round super thin mouse pad with a hard surface and non-slip backing. Price includes shipping via letter mail. Limited quantity available.

Buy it here

Free FM Resources

Get our free premium FM resources in a download link when you sign up to our list. Then you'll receive our newsletter and bulletins periodically.

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Where is Michel Next?

  • 22 June 2012
    Seminar @ SIMA 22 June 2012 03:00 PM to 04:00 PM

    "Winning Enough Business? Write Better Proposals" This seminar is essential for suppliers in the FM industry.

  • 23 June 2012
    Seminar @ SIMA 23 June 2012 08:00 AM to 09:15 AM

    "Procuring Success" For either supplies or Facility Managers, this will introduce techniques to improve the results of procurement

  • 19 July 2012
    Seminar @ Total Facilities Live 19 July 2012 04:00 PM to 05:00 PM

    Strategic Facilities Management - Get Results This two-part seminar covers 4 key topics to success: communicating to Influence,